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The primary functions of the Outbound Customer Service Representative are to convert outbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and services. Additionally, the Outbound CSR will focus on renewing membership programs to current members and selling the membership program to previous customers. The sale of memberships includes bonuses for the Outbound CSR per sale. This position handles service calls from customers projecting a professional image and using the company prepared script. He or she will also utilize his or her customer service training to educate and establish rapport and assist customers in choosing service and products.

Responsibilities

  • Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they need, and you relied on your expertise to guide them. When you encountered questions you couldn’t answer, there was a friendly Team Leader close at hand who not only gave you the answer but provided on-the-spot training so you would always know how to handle these questions in the future. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing that you helped a lot of customers and played an integral part of the Triple Service team. You’re already looking forward to tomorrow!
  • Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.
  • Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
  • Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You’re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.

Desired Skills

  • You’re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
  • You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.
  • You’re flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.

Qualifications

  • • Must be able to have flexible availability including weekends and some nights.
  • • Must be able to conduct roughly 60-80 outbounds a day. The more calls booked/memberships sold, the less outbounds required.
  • • Must be comfortable with selling over the phone.
  • • Must have strong communication skills, including a pleasant phone demeanor.
  • • Ability to work in a fast paced environment where changes are common.
  • • Must be able to listen and resolve customer inquiries while updating account information.
  • • Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
  • • Must be motivated to work independently and multi-task.
  • • Perform other duties as assigned by management.

Benefits

  • Here are just a few of the reasons that our team members LOVE working here…
  • • Make more money: we pay more than most
  • • Your birthday is a paid day off
  • • Paid training
  • • Paid holidays and vacations (Paid time off starts after 90 days and grows from there)
  • • Paid Wellness Days
  • • Incentive programs
  • • Benefits, including Medical/Dental/Vision and Life insurance
  • • Quarterly all-company breakfast meetings that the bosses cook for you!
  • • Paid uniform
  • • A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)

Hours

40

Apply for Outbound Customer Service Representative
  • Send your resume to: service@tripleserviceinc.com
  • Contact Hiring Manager

    Michelle Wade
    (815) 539-3828

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