Outbound Customer Service Representative

The primary functions of the Outbound Customer Service Representative are to convert outbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and services. Additionally, the Outbound CSR will focus on renewing membership programs to current members and offering the membership program to previous customers. The sale of memberships includes bonuses for the Outbound CSR per sale. This position handles service calls from customers projecting a professional image and using the company prepared protocols. He or she will also utilize his or her customer service training to educate and establish rapport and assist customers in choosing service and products. 

We are the market leaders and looking for our employees to grow in the future and move up the ladder. We are a very aggressive and growing company. With over 70 years under our belt, we want only the very best and very motivated.

With generations of experience delivering the highest quality service available to over thousands of customers, Triple Service Plumbing, Heating, Cooling, Electric is fully dedicated to maintaining its position as the #1 service company. We are A+ rated by the BBB and have received Angie’s List’s Super Service Award. Triple Service delivers Service You Can Trust!

Responsibilities

• Must be able to have flexible availability including weekends and some nights.
• Must be able to conduct roughly 60-80 outbounds a day. The more calls booked/memberships sold, the less outbounds required.
• Must be comfortable with offering solutions over the phone.
• Must have strong communication skills, including a pleasant phone demeanor.
• Ability to work in a fast paced environment where changes are common.
• Must be able to listen and resolve customer inquiries while updating account information.
• Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
• Must be motivated to work independently and multi-task.
• Perform other duties as assigned by management.

Desired Skills

• We’re looking for team members who are starving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

Qualifications

• Come work with us and not for us. Only motivated people should apply.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Overtime Available